Privacy Policy

Last Updated: 18 April 2026

Introduction

This Privacy Policy explains how London Laser Solutions Ltd ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our services in the United Kingdom.

Who We Are

London Laser Solutions Ltd is a provider of professional laser cleaning services, including graffiti removal, rust removal, fire damage restoration and industrial surface cleaning. For data protection purposes, we act as the “Data Controller.”

Contact Details

If you have questions about this Privacy Policy or your data, please contact us at:
Email: info@londonlasersolutions.co.uk
Address: 79/5 Queens Road, London E11 1BA
Phone: 07840 135555

What Data We Collect

We may collect the following types of personal data:

  1. Name
  2. Contact details (address, telephone number, email)
  3. Payment information
  4. Service enquiry and booking details
  5. Project and site information related to our services

How We Collect Your Data

We collect data directly from you when:

  1. You use our website or contact forms
  2. You request a quote or book our services
  3. You contact us with enquiries, feedback, or complaints

Purposes and Lawful Basis for Processing

Your personal data is processed for:

  1. Providing and managing our laser cleaning services
  2. Preparing quotations and project assessments
  3. Handling payments and accounting
  4. Scheduling and carrying out work
  5. Customer support and service updates
  6. Compliance with legal obligations

We process your personal data under these lawful bases:

  1. Performance of contract (to deliver requested services)
  2. Legal obligations (tax and accounting requirements)
  3. Legitimate interests (improving our services and operations)
  4. Consent (for marketing communications, where applicable)

Sharing Your Data

We do not sell your personal information. We may share your data with:

  1. Payment processors (for handling payments)
  2. Service providers and subcontractors were necessary to deliver our services
  3. IT and website providers supporting our business systems
  4. Law enforcement or government authorities, if required by law

Transfers Outside the UK

If we transfer your data outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

How Long Do We Keep Your Data

We retain your personal information only as long as necessary for the purposes it was collected, or as required by law. Typically, we retain data for up to 6 years for legal and accounting purposes, unless a longer retention period is required.

Your Rights

Under UK GDPR and applicable laws, you have the following rights:

  1. The right to access your data
  2. The right to correct inaccurate data
  3. The right to request erasure (in certain circumstances)
  4. The right to restrict or object to processing
  5. The right to data portability
  6. The right to withdraw consent (where applicable)

To exercise your rights, please contact us using the details above.

Complaints

You can lodge a complaint with the UK Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page.